Shipping Policy
配送政策 / Shipping Policy
1. 订单处理时间 / Order Processing Time
所有订单将在 1–3 个工作日内处理。
周末及马来西亚公共假期不进行订单处理、发货或配送。
All orders are processed within 1–3 business days.
Orders are not processed, shipped, or delivered on weekends or Malaysian public holidays.
2. 配送范围 / Shipping Area
我们目前仅提供马来西亚境内配送服务。
We currently offer shipping within Malaysia only.
3. 配送时间及运费 / Shipping Time & Fees
标准配送 / Standard Shipping
预计配送时间：7–15 个工作日
Estimated delivery time: 7–15 business days.
实际配送时间可能因配送地区、天气、公共假期及物流公司运营情况而有所不同。
Actual delivery times may vary depending on your location, weather conditions, public holidays, and courier operations.
配送费用 / Shipping Fees
运费将在结账时根据您的配送地址及订单重量计算。
Shipping fees will be calculated at checkout based on your delivery location and order weight.
4. 发货确认及订单追踪 / Shipment Confirmation & Tracking
订单发出后，我们会向您发送发货确认邮件，其中包含物流追踪信息（如适用）。
Once your order has been shipped, you will receive a shipment confirmation email containing tracking information, where available.
您可以通过物流追踪信息查看订单运输状态。
You may use the tracking information provided to check the status of your shipment.
5. 关税及税费 / Customs, Duties & Taxes
对于配送至马来西亚境内的订单，商品页面显示的价格已包含适用税费（如适用）。
For orders shipped within Malaysia, product prices include applicable taxes where required.
如产生额外费用，我们将在结账页面显示相关信息。
Any applicable additional charges will be shown at checkout where applicable.
6. 商品损坏 / Damaged Items
如果您收到的商品在运输过程中损坏，请在收到商品后的 48 小时内联系我们，并提供：
- 商品损坏照片
- 商品包装照片
- 订单编号
If you receive an item that was damaged during delivery, please contact us within 48 hours of delivery and provide:
- Photos of the damaged product
- Photos of the packaging
- Your order number
我们会根据具体情况为您安排换货或退款。
We will review the case and arrange a replacement or refund where applicable.
7. 配送延迟 / Delivery Delays
虽然我们会尽力确保订单及时配送，但由于天气、物流高峰、公共假期或其他不可控因素，配送可能会出现延迟。
While we do our best to ensure timely delivery, shipments may occasionally be delayed due to weather, peak delivery periods, public holidays, or other circumstances beyond our control.
如您的订单超过预计配送时间仍未送达，请联系我们协助查询。
If your order has not arrived within the estimated delivery timeframe, please contact us and we will assist you with the shipment status.
8. 联系我们 / Contact Us
如有任何配送相关问题，请联系我们：
For any shipping-related questions, please contact us:
Email: hhe268993@gmail.com
We usually respond to customer inquiries within 1–48 business hours.